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Zeba Hair & Beauty Watford

Zeba Hair & Beauty Watford

2 3  Reviews

Hair & Beauty Salons in Watford
75 Queens Road, Watford, Hertfordshire, WD17 2QN
+44 (0) 1923 249 950

Tags: Happy Customer, Terrible experience, Worthless

Zeba Hair & Beauty Watford Reviews

WORST EXPERIENCE! Steer clear from an unprofessional and uneducated bunch of staff along with the salon who are ripping you off... Save yourself the time, money and effort because having gone once without seeing the reviews here was a big mistake - most unpleasant experience and ambiance.  
Tags: Worthless

Rating  1

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I go to Zeba for IPL on regular basis. In fact I have been the last 3 years. I am very happy with the way they treat me and with the results too. The manager would advise you what you need and what you don’t need, wouldn’t just take your money which I think is great. As nowdays business owners just take your money and could not care less. So at Zeba I was pleasantly surprised when I asked about an expensive treatment and I had been advised not to do it if something else works for me/ already works for me rather than paying out more money unnecessarily. Good customer service .As a constructive criticism they need to improve their telephone skills .  
Tags: Happy Customer

Rating  5

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Unqualified beauticians & unprofessional members of senior management left me upset & victimised when I recently visited for a simple eyebrow tidy.

The "so called" beautician in question literally butchered one of my brows & when I tried to explain that my brows were no longer the same shape or thickness I was told that it was.

I was horrified by how uneven my (once thick & busy) eyebrows had become & asked to speak to the manager Sara. She didn't even have the courtesy to come over & look for herself. She shouted across the salon to me & said that I should have told the beautician what I wanted. I informed her that I simply asked for a tidy up & after having been a loyal customer for over 6 years, expected her to understand what that meant & even if she was uncertain, to show me in the handheld mirror what she was doing.

The manager then told her to tint my eyebrows so that they would look a similar shape. She didn't ask whether I wanted tint on my brows & given that I was going back to work & was visiting in my lunch hour, this was not a convenient time to have this done. She just said that that's all they could do. No apology, no empathy & no professionalism was shown by either member of staff. The worst of it was that she still attempted to charge me even after everything that had happened & how embarrassing it had been for me in front of all the other customers.

I simply said that I would not be intending to pay for such a poor experience nor would I be returning to a salon which likes to experiment on its customers. There is nothing professional about this salon! STEER CLEAR!!!!!!  
Tags: Terrible experience

Rating  1

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